Turning Red to Black Blog

Turning Red to Black Blog

Turning Red to Black Blog: Discussing Topics Related to Revenue Cycle Management, Debt Collection, Debt Recovery, Debt Management, Billing Operations and Billing Procedures

ATTENTION: H.R. 5330 is Poised to Disrupt Accounts Receivable for Healthcare Organizations

This month we are highlighting the Consumer Protection for Medical Debt Collections Act which is being sponsored by U.S. Rep. Rashida Tlaib, D-Mich and should be coming up for a vote early this year.  H.R. 5330 is important to our medical clients for two very specific reasons.  First, it would limit any medical account from going into collections for two full years.  If that isn’t enough to worry you, H.R. 5330 would also eliminate your ability (and our ability) from reporting any medical account to the credit bureaus for one full year. 

Keeping Patient Responsibility in Mind When Collecting on Delinquent Accounts

With patient responsibility making up a larger portion of a consumer’s healthcare costs than in the past, it’s important that your third-party agency approaches these debtors as patients first, since many times the patient may either be confused or simply needs a payment plan in order to get back on track.  Either way, during many of these initial negotiations, collectors are finding themselves positioning closer to customer service reps than your traditional collection agent. 

Time Is Money, So What Are You Waiting For?

Once an organization has decided to use an agency to collect on its bad debt, it must decide when it should start placing its accounts with the agency.  While there are many pieces to consider for its own placement processwhat information to collect, what information to turn over, how to place accounts securely, among a multitude of other factors – one of the most critical policies, and one which will have a definitive impact on its collections results is when to place those accounts.  With this in mind we will explore four key reasons to get placements in sooner than later.

Why Providers Should Care About the CFPB’s Proposed Rules Changes

On May 7, 2019, the Consumer Financial Protection Bureau (CFPB) published its highly anticipated notice of proposed rulemaking (know as an “NPRM”) under the Fair Debt Collection Practices Act (FDCPA). While the actual rules are intended to apply only to third-party debt collectors covered by the FDCPA, first-party creditors, servicers and providers will certainly be affected by these changes as well.

What America’s Debt Load Means for Accounts Receivable Managers

Credit counselors and economists having been concerned about the debt load that Americans carry for many years but as the twenty-teens begin pushing into the twenty-twenties their concern is continuing to grow.  Whether it’s the survey results from the National Foundation for Credit Counseling 2018 survey finding that 25% of adults don’t pay their bills on time while 8% have collection accounts or an Aite Group survey finding that 60% of Americans are anxious about paying their bills on time and as many as half are late on paying them or a study presented just last month by the Federal Reserve Bank of New York that a record 7 million Americans are 90 or more days late on their auto loan payments, the angst centers around the feeling that America’s debt load may be reaching a tipping point.

Sign-up for the Simon's Says E-Newsletter

From the Owner's Corner

Simon's Cares

Turning Red to Black

Subscribe to Turning Red to Black Blog Notifications

The Simon's Method of Debt Collection

Simon’s utilizes an advanced information system and employs a fully trained and experienced staff of collectors operating in a state-of-the-art call center. But there is much more that goes into our collection philosophy.


Let Our Experts Help with Your Accounts Receivable

Our staff is always ready to respond to your requests and questions.  Please click the button below to contact our sales or client services teams or reach us by phone at 1-866-454-8701.  For consumer concerns, please call 1-844-588-8833.