Turning Red to Black Blog

Turning Red to Black Blog

Turning Red to Black Blog: Discussing Topics Related to Revenue Cycle Management, Debt Collection, Debt Recovery, Debt Management, Billing Operations and Billing Procedures

Common Sense Prevails… Part 2: Defining an ATDS

Previously we published an article, “Commonsense Prevails… When Consent is Contractual,” which outlined a district court ruling* that basically means it is not a violation of the Telephone Consumer Protection Act (TCPA) – in other words, it is entirely legal to call a consumer – when he or she signs a document that says you or your third-party collection agency can contact them at the number of their choosing using automated phone calling technology if they fail to pay their bill.

Common sense, right? But for some reason, in districts across the country, courts are hearing and punishing first and third-party companies for doing just that. Our colleagues across the board are shaking their heads while coughing up hundreds of thousands, if not millions, of dollars along the way. Well, there may just be a silver lining appearing on the December horizon. Enter Facebook.

Accelerating Your Collections

With the Coronavirus Pandemic wreaking havoc across the board for retailers, physicians, and healthcare organizations, furloughs and layoffs have become a daily assault on our newsfeeds and colleagues’ livelihoods. With this in mind, it might be time for you to start thinking about accelerating your bad debt collections and letting your specialized third-party collectors handle your accounts sooner. Just like the services your organization expertly provides, debt collection is a specialized service that is best left to the professionals so you can get back to doing what you do best, and often do exceptionally well.

The Simon's Way

In the last 6 months of 2020 during the most trying time in the world, we at Simon's Agency, Inc. have found that we could work, hire, and train remotely. We have always prided ourselves in promoting the "Simon's Way" of debt collection throughout the industry by using empathy and emotional intelligence in working with our clients' patients and customers.

A Day in the Life: Theft by Dispute

In the spirit of our previously-published Who’s Got Your Six blog post, we are introducing a new From the Owner’s Corner blog series that highlights some of the critical exposure points that your third-party collection agencies face in their everyday work of collecting your outstanding receivables.

In this edition, we expose the hypocrisy that some attorneys and credit repair companies use to exploit the process that allows consumers to ask for validation of a debt or to dispute its accuracy. We offer a recent series of events that epitomize the blatant disregard for actual validation in favor of juicing a system intended to help the few consumers who use the process legitimately.

ACA Urges Accounts Receivable Industry to Contact Congress

The landscape for accounts receivable and collections seems to be changing on a daily if not hourly basis during the first few weeks of our national response to the coronavirus.  While many initiatives like stay-at-home-orders and social distancing are paramount to containing the spread of this virus, many aspects of life must continue in order to sustain a fragile economy. 

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The Simon's Method of Debt Collection

Simon’s utilizes an advanced information system and employs a fully trained and experienced staff of collectors operating in a state-of-the-art call center. But there is much more that goes into our collection philosophy.


Let Our Experts Help with Your Accounts Receivable

Our staff is always ready to respond to your requests and questions.  Please click the button below to contact our sales or client services teams or reach us by phone at 1-866-454-8701.  For consumer concerns, please call 1-844-588-8833.