Simon's Agency CLient Services Department

Offering our clients world-class customer service

Simon's Agency strives to provide the very best customer service possible to our clients.  Sometimes all that is needed is a helping hand to clear an obstacle and that's why Simon's Agency offers a dedicated Client Services team that is readily available to address each and every need our clients may have during any step of the collections process.  From generating and submitting your placement file to handling customer disputes to tracking progress and remittance, Simon's Client Services team is standing by and ready to help!

Simon’s provides its clients with support that is catered specifically to their individual needs.  Simon's also empowers its clients to work independently using its placement and reporting tool - Simon's Client Access Web online portal (CAW), a secure online resource that provides each client complete transparency with Simon's services.  Simon's also hosts a monthly webinar that can be attended in person or online to address changes and upgrades with CAW as well as client questions and concerns.  Simon's also offers individualized introductions to the system for first-time clients or anyone that needs a refresher course along the way.

The bottom line is that Simon's is consistently responsive to all clients needs and offers dedicated support to each and every one of our valuable customers.  To reach Client Services directly, please call 1-866-454-8701 (ext. 200) or email  

Exceptional Client Relations:

  • Accessible and responsive to the client needs at all times
  • Simon’s provides both standardized and custom reporting
  • Seamless integration of client systems and data