Some of you may remember the “good ol’ days” when files were kept in file cabinets that contained handwritten records and notes. When files were hand-delivered to collection agencies by courier and then filed into a queue cabinet and each time a call was made the file would be pulled out of the cabinet and a scribble of a note would be hastily written onto a card to record what occurred during the call. Once complete, it would be refiled to call again or manage as a payment arrangement.
By John Viggiano posted at Aug 21, 2015 10:00:00 AM
Statistical Analysis is Changing the Game for Collection Agencies
By John Viggiano posted at Jun 10, 2015 12:00:00 PM
RCM WEbinar Recap
This week saw the completion of our summer webinar series on Revenue Cycle Management. We have included links below to each of the webinars as they are now available on our brand new YouTube channel for on-demand viewing. These videos explore a variety of subjects but concentrate on ideas that have worked for Simon's over the years and which organizations can use to help improve their own revenue cycles each month. We hope you enjoy them and find them useful!
By John Viggiano posted at May 27, 2015 10:30:00 AM
Tipping Point #3 - Our Clients' Tool Belt
In our last Tipping Point we examined some of the tools we use at Simon’s to do that thing we do best – collect money for our clients. This time around we want to take a closer look at the tools we offer our clients to ensure that their files are placed in an accurate and timely fashion and that they have the ability to track our progress and understand the remittance that they receive.
By John Viggiano posted at Apr 30, 2015 11:00:00 AM
Tipping Point #2 - How Big is Your Toolbox
“I’ll show you mine if you show me yours.” At Simon’s Agency, we always tell our clients: “The sooner you get your placements to us, the more money we’ll remit to you.” While we encourage our clients to take their very best swing at collecting on their delinquent accounts, we also realize there is only so much they can do before they are out of tools. So why not take your swing but then get those over to us sooner rather than later instead of striking out. 90 days is good. But 60 days is better. And at 30 days… well we’re going to do some pretty incredible things to your bottom line. You know the whole “Red to Black” thing we’ve got going on here?
