Applied Recovery Science

Applied Recovery Science Blog

Applied Recovery Science Blog: Discussing Tools, Technologies and Techniques used in Revenue Cycle Management, Medical Billing, Billing Management, Collections, Debt Recovery, Call Centers and more.

We’re Not Your Typical Call Center. We’re a Finely Tuned Operation.

Simon’s Agency has spent the last fifteen years continually implementing strategies that will help us grow and improve our operations as a whole.  Each and every part of our process is analyzed and enhanced in order to confront both the newest challenges as well as the age-old ones that require a constant dedication to improvement. This is why we generally double the national average collection success rate across all sectors of healthcare providers.* 

We Don’t Hire Debt Collectors. We Create Them.

Over the last decade as Simon’s Agency has grown into a highly successful collection agency, we have prided ourselves on how often we hire first-time collectors as opposed to “seasoned,” lifelong debt collectors.  While we have certainly required collection experience for our managers and supervisors, our Level 1 and Level 2 agents have more often than not come to us with little to no collection experience and there is a very important reason for this.

Convincing Your CIO that it's Time to Use a Collection Agency

In the third installment of our series of blogs written to help revenue cycle managers and billing managers sell third-party debt collection to their management team we will explore information, technology and security to help you address the concerns of your Chief Information Officer and gain their support for your goal.

Choosing the Best Collection Agency You Possibly Can: Understanding the Technology and Information Capabilities of a Debt Collection Firm

Choosing when it’s time to start using a debt collection agency can be a hard fought and agonizing decision to make.  Choosing when it’s time to replace a debt collector can be even harder.  That’s why no matter what decision you face today it’s important to get the decision right.  If you’re reading this article you’ve most likely already made the decision to seek help with your delinquent accounts and are looking to shorten your days in receivables and improve your overall revenue cycle.  While you may have a great billing team in place, there are going to be accounts that a billing company will struggle to collect on.  Utilizing a professional debt recovery firm should always improve the collection rate on accounts that are 30, 60, 90 or even 180 days or more past due.  A collection agency is built around collecting these types of debts and should be uniquely qualified to do this work.  But it’s important to know that not all collection agencies are created equal.

How Simon's Maximizes Recovery During Tax Season

As we explained in our blog post, Top Five Things Revenue Cycle Manager Should do to Maximize Their Collection Revenue in the First Quarter, November and December are the most important months to get placement files submitted to Simon’s in order to take advantage of many consumers' willingness to use their tax returns to get caught up on their past due bills.  Getting your placements into Simon’s will get revenue in the door for your organization for the first quarter and throughout the year.  This is especially true because Simon’s also takes its own steps to increase revenue for all of its clients for several months leading into the season while activating a strategic plan during the first part of the year that will run through April.

Some of the highlights of this plan are outlined in the rest of this article.  But please remember, it’s not too late to get your placements in and working for you this tax season! Click this link to be taken to our Client Access Web Online Reporting and Placement Portal:

Upload Placements

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The Simon's Method of Debt Collection

Simon’s utilizes an advanced information system and employs a fully trained and experienced staff of collectors operating in a state-of-the-art call center. But there is much more that goes into our collection philosophy.


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Our staff is always ready to respond to your requests and questions.  Please click the button below to contact our sales or client services teams or reach us by phone at 1-866-454-8701.  For consumer concerns, please call 1-844-588-8833.