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Rules, Regulations, and CFPB, Oh

If you’ve been living in a bunker for the last year or so – and it’s entirely possible you have! – you may not have noticed the litany of new rules and regulations that have been thrust upon third-party collection agencies, not to mention the ever-evolving state rules and consumer-oriented notices that have coalesced around the collections industry as a whole, in particular regarding the means and methods by which we communicate with consumers.

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Get Your Placements in Today!

One-Third of Tax Return Recipients Will Pay Down Their Debt

Last year's average tax refund was more than $2,500. More than 150 million tax returns are expected to be filed this year, with the vast majority before the Thursday, April 15 deadline. Delaying any further will jeopardize our ability to take advantage of the 2021 return season on your behalf!

The Internal Revenue Service announced that the nation's tax season will start on Friday, February 12, 2021, when the tax agency will begin accepting and processing 2020 tax year returns.

This programming work is critical to ensuring IRS systems run smoothly. If filing season were opened without the correct programming in place, then there could be a delay in issuing refunds to taxpayers. These changes ensure that eligible people will receive any remaining stimulus money as a Recovery Rebate Credit when they file their 2020 tax return.

Read More from the IRS News Release

Five Ways to Increase Your Collections ROI

Simon's Client Access Web Portal

How to Send Placements to Simon's

Simon's Volunteer Day

On Saturday, November 7th, Simon’s Agency volunteers gathered at the Samaritan Center for Simon’s fourth annual Volunteer Day where it prepared and served "to-go" meals to those in need near Downtown Syracuse.

Simon’s also collected goods from staff members this year and was able to deliver items to the center for those in need. Simon's owner, Phil Bova once again donated the cost of the meal on behalf of the entire Simon's team.

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An Update From Client Services

Simon's Agency strives to provide the very best customer service possible to our clients. Sometimes all that is needed is a helping hand to clear an obstacle and that's why Simon's Agency offers a dedicated Client Services team that is readily available to address each and every need our clients may have during any step of the collections process.

In an effort to help our Clients reach us without any trouble, we are pleased to announce our new Contact List! With this sheet, you can find out who to contact no matter what question you have. Not only have we added in our most frequently discussed topics and who to discuss them with, we have also added a link to our Client Access Web (CAW) where you can report any payments received as well as check on the status of your accounts. With this tool, we hope to make contacting Simon’s easier than ever.

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Printable Client Services Contact Sheet