In the last 6 months of 2020 during the most trying time in the world, we at Simon's Agency, Inc. have found that we could work, hire, and train remotely. We have always prided ourselves in promoting the "Simon's Way" of debt collection throughout the industry by using empathy and emotional intelligence in working with our clients' patients and customers.
Through a recent series of events that epitomize the blatant disregard for debt validation in favor of juicing a system intended to help the few consumers who use the process legitimately, this article exposes the hypocrisy that some attorneys and credit repair companies use to exploit the process that allows consumers to ask for validation of a debt or to dispute its accuracy.
Over the last decade as Simon’s Agency has grown into a highly successful collection agency, we have prided ourselves on how often we hire first-time collectors as opposed to “seasoned,” lifelong debt collectors. While we have certainly required collection experience for our managers and supervisors, our call center agents have more often than not come to us with little to no collection experience and there is a very important reason for this.
Over the previous three months, Simon's Agency and its staff made it a priority to recognize and contribute to organizations and neighbors in the spirit of honoring our Hometown Heroes who have made a special impact in our local community.
First came recognition of Chickadee Human Eateryand a donation to support their "Pay it Forward" wall which gives those in need a free hot meal as well as Hall Island Distillery which converted its business into a full time sanitizer factory, producing a much needed product during the early phases of the pandemic.
Next, Simon's Agency employees made a heartfelt donation to Vera House, a local organization that "offers comprehensive emergency sheltering services to individuals and families in crisis."
Simon's Agency, Inc. | 4963 Wintersweet Drive, Syracuse, NY 13088 | 315-454-8700
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