Simon's Says - Issue #69 - August 2020
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Simon's Says #69

The Simon's Way

In the last 6 months of 2020 during the most trying time in the world, we at Simon's Agency, Inc. have found that we could work, hire, and train remotely. We have always prided ourselves in promoting the "Simon's Way" of debt collection throughout the industry by using empathy and emotional intelligence in working with our clients' patients and customers.

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Theft by Dispute

A Day in the Life: Theft by Dispute

In the spirit of our previously-published Who’s Got Your Six blog post, we are introducing a new From the Owner’s Corner blog series that highlights some of the critical exposure points that your third-party collection agencies face in their everyday work of collecting your outstanding receivables.

Through a recent series of events that epitomize the blatant disregard for debt validation in favor of juicing a system intended to help the few consumers who use the process legitimately, this article exposes the hypocrisy that some attorneys and credit repair companies use to exploit the process that allows consumers to ask for validation of a debt or to dispute its accuracy.

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We Don't Hire Debt Collectors, We Create Them

We Don't Hire Debt Collectors. We Create Them.

Over the last decade as Simon’s Agency has grown into a highly successful collection agency, we have prided ourselves on how often we hire first-time collectors as opposed to “seasoned,” lifelong debt collectors.  While we have certainly required collection experience for our managers and supervisors, our call center agents have more often than not come to us with little to no collection experience and there is a very important reason for this.

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helping hand

Simon's Hometown Heroes

Over the previous three months, Simon's Agency and its staff made it a priority to recognize and contribute to organizations and neighbors in the spirit of honoring our Hometown Heroes who have made a special impact in our local community.

First came recognition of Chickadee Human Eatery and a donation to support their "Pay it Forward" wall which gives those in need a free hot meal as well as Hall Island Distillery which converted its business into a full time sanitizer factory, producing a much needed product during the early phases of the pandemic. 

Then employees turned their focus to our local front line first responders at the New York State Police in North Syracuse, the Onondaga County Sheriffs in Liverpool, and the  Moyers Corners Volunteer Fire Department providing lunch from San Remo or gift cards from Dunkin.

Next, Simon's Agency employees made a heartfelt donation to Vera House, a local organization that "offers comprehensive emergency sheltering services to individuals and families in crisis."

Finally, this past month, Simon's sponsored a hole at the annual North Area Volunteer Ambulance Corps golf tournament and sent our good friends from Raymour & Flanigan Furniture and Mattresses on to a 13 under par 59 second-place finish! Simon's also provided a donation to Practice Resource's Annual Charity Golf Tournament which benefited Make-A-Wish this year.

Keep an eye out this fall for Simon's Annual Volunteer Day which supports the Samaritan Center.

Click Here to Visit Simon's Cares

Simon's Says What the Statistic!?


Source:  Statista

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Simon's Agency, Inc. | 4963 Wintersweet Drive, Syracuse, NY 13088 | 315-454-8700
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