Simon's Says - Issue #66 - May 2020
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Welcome to the New & Improved Simon's Says Newsletter!

First, we would like to welcome subscribers of the Billing & Collections Adviser to the Simon's Says newsletter! Last month was our last issue of that publication as we have now combined it with Simon's Says, our longest running monthly newsletter. You can look forward to all the same content you received in the Billing & Collections Adviser and more - client news, industry and compliance updates, community outreach, and helpful suggestions for A/R professionals!  As always, we aim not to clog your inbox and will only send you one newsletter each month. If you have any suggestions on content you'd like to see in the future, please send us an email at


A Message To Our Clients & Friends

As you know, Simon's Agency has embraced a remote working environment and continues to work our clients’ accounts with an emphasis on giving your patients and customers the empathy and flexibility required during the current crisis.

Even with this concerted effort, we have found that many consumers are still willing and able to pay their bills. Whether they are still working, realizing savings from travel and recreation, or utilizing their stimulus checks, plenty of consumers are turning their attention to reducing their debt.

For those struggling to make ends meet, Simon’s is still allowing consumers to pause their payment plans or request a general contact deferment until they get back on their feet. Our staff is trained in the use of emotional intelligence and is helping ease the burden of debt for those who need it right now. Simon's will continue to do this throughout the duration of the pandemic and during the following recovery period.

Simon's is still actively accepting placements while managing our clients’ accounts. Please do not hesitate to reach out to us as you normally would. Simon's is here for you!

Click Here to Read Simon's Open Letter to Consumers and Advocacy Groups


Proposed Bans on Medical Debt Collection

Finally, please be aware of various resolutions and bills being presented in the House and Senate that would effectively ban debt collection for medical accounts for the duration of the crisis and an extended period beyond throughout the United States. This could amount to no less than six months if not a year or more!  These proposals have been drafted with no input from healthcare providers nor the accounts receivable companies that work on their behalf.  While some legislation is important during this crisis, these resolutions would severely impact the operating income of healthcare providers that certainly cannot afford to lose any more revenue right now. They would also effectively put hundreds of thousands of employees out of work and would force a large number of agencies to shut down permanently. Our collective voices need to be heard on the Hill!  Please write or email your Congressional representatives and express your opinion on these pieces of proposed legislation.

Click here to contact your Congressman

Click here to contact your Senator

Simon's Hometown Heroes

Simon's Hometown Heroes

This month, Simon's employees contributed to its own drive to give back to our heroes on the front lines of the pandemic. Employees donated over $250 with Simon's matching that contribution. With this, we were able to provide lunch from San Remo to the New York State Police in North Syracuse, the Onondaga County Sheriffs in Liverpool and a Dunkin gift card to the Moyers Corners Volunteer Fire Department!

"We would like to thank your agency for graciously sending pizza and wings to our Troopers at our SP North Syracuse station."

- Tpr. Jack L. Keller, Public Information Officer

Click Here to Read the Full Article

Pay It Forward Wall at Chickadee's

A Community Embraces a "Pay It Forward" Spirit

Over the coming weeks Simon’s Agency is sharing some good stories from our Community. From Dave Caramanna dishing up pay-it-forward meals at the Chickadee Human Eatery to those in need while serving up a philosophical breakfast chat over vodka and Quisp cereal to another Dave across the swamp, who together with wife, Ann have converted their burgeoning distillery into a 24-hour sanitizer factory, Simon’s is highlighting what its friends and neighbors are doing to help those in need and lending its support along the way.

Click Here to Read the Full Article


ACA Urges the Accounts Receiveable Industry to Write their Congressional Representatives

ACA International has reached out to its members, including Simon's Agency, to urge them to write Congress to let them know that a disruption of the services that collections call centers offer is dangerous as these agencies efforts are paramount to maintaining the social and financial order of credit and collections in order to bolster the economy and help consumers navigate these treacherous waters.  Agencies around the country have transitioned to a "soft collections approach" while encouraging a dialogue with consumers in order to make every effort to help them adjust arrangements and understand how their current situation will affect their payment history and credit.

Click Here to Read the Full Article

Click Here to Send an Email to Your Representatives in Congress in Support of the Accounts Receivable Industry

(this takes 30 seconds from click to send)

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