A Message To Our Clients
As you know, Simon's Agency has successfully transitioned its staff to a fully supervised and secure remote working environment and continues to work our clients’ accounts with an emphasis on giving our clients’ patients and customers the empathy and flexibility required during the current crisis.
Despite the push from some media, legislators, and advocacy groups to restrict collections at this time, Simon’s is finding a great deal of consumers are taking advantage of their savings on transportation, eating out, and spring recreational activities to get ahead of their debt. Many are even using their stimulus deposits to pay down their debt – by their own choice.
And for those struggling to make ends meet, Simon’s has instituted policies and procedures that enable consumers to pause their payment plans or request a general contact deferment until they get back on their feet. Our staff is trained in the use of emotional intelligence and is helping ease the burden of debt for those who need it right now.
Nothing has changed for Simon's. We are actively accepting placements while managing our clients’ accounts and working as a cohesive team. Please do not hesitate to reach out to us as you normally would. Simon's is here for you!
If you or your colleagues are struggling to find success with remote staff or the technology being used, Simon's would be happy to share our best practices - what has worked for us and what challenges we needed to overcome - while transitioning to a remote working environment. Please reach out to your sales representative or our client services team at any time.
By working together and keeping open and honest communications with our clients we will all emerge from this much stronger. We wish you, your families, and your colleagues the best of health and look forward to seeing you all again soon.
Click Here to Read Simon's Open Letter to Consumers and Advocacy Groups