There’s a great quote from Rocky IV when the American hero is getting beaten rather decisively by the Soviet brute, Ivan Drago and heads back to his corner bewildered. He says he sees three of them out there to which his boozy brother-in-law instructs him to “hit the one in the middle.”
Such used to be the way in collections. Clients provided the best information they could from a Rolodex parked on the corner of their desk and we’d do our best to identify the correct John Smith at any given address. We wouldn’t necessarily run after “the one in the middle” but, we would take time to confirm who is who and ultimately, who is responsible for the bill.
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