The Billing & Collections Adviser - Issue #2 - September 2016
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irate caller
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What to Do with an Irate Caller in Three Easy Steps
frustration and anger

"I Never Got the Bill!"

You mailed the statements, you made the calls, not once did they let you know there was a problem with the bill.  Now the account is in collections and then, “Whhammo!!” Not only do they call, they won’t calm down and be reasonable.  What’s the best way to regain control of the situation?

  • Stay Calm
  • Don't Get Derailed
  • Don't Take the Problem Back

Continue Reading Article
Teamwork for Effective Collection Program
There are many topics and areas to consider when orchestrating an overall process for dealing with your collection accounts and communicating with your debt collection agency effectively. In this article we will explore three of the most important areas.
8 Things to Expect from Your Chosen Collection Agency
Now that your accounts are in collections, what comes next? While it can take 30 to 60 days to start receiving your collected revenue there are processes going on behind the scenes that will set the stage for your long term results.
Additional Resources
Resources, content and strategies to help you maximize your billing and collections efforts:
Choosing the right collection agency
Selling debt recovery to your C-Suite
Request a Speaker
Submit your RFP to Simon's
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5 Business and Industry Links from the World Wide Web:

How Millennials became spooked by credit cards

3 simple stretches you can do if you sit all day

Collection industry ranks top traits of successful debt collectors

A summary of changes in the CFPB’s proposal to regulate the collections industry

When patients decline to buy exchange coverage
    
Simon's Agency, Inc. | 4963 Wintersweet Drive, Liverpool, NY 13088 | 315-454-8700

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