The Billing & Collections Adviser - Issue #8 - March 2017
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fast money
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Negotiating with a Debtor Part Three
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Knowing the Difference Between a Payer and a Staller

A call comes in and you have a patient on the phone. You have their account in front of you and know what they owe and why they owe it. But you don’t know what their circumstances are or if they are even ready to pay. How much time should you spend working with this patient? Find out by clicking the link below and you'll also learn about four important things to remember during any debt negotiation.

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Before a successful billing and collections strategy can begin, your billing department needs to arm its employees with a plan of attack. Developing a set of standard criteria gives your team the rules and direction they need to approach each account confidently.
financial heat
What happens when you receive a call from your patient but they are insisting they cannot afford to pay the balance in full? At this point, the very first thing you should consider is that you have a willing payer on the phone and embrace the fact that they want to pay.
Additional Resources
Resources, content and strategies to help you maximize your billing and collections efforts:
Choosing the right collection agency
Selling debt recovery to your C-Suite
Request a Speaker
Submit your RFP to Simon's
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Simon's Agency, Inc. | 4963 Wintersweet Drive, Liverpool, NY 13088 | 315-454-8700

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