The Billing & Collections Adviser - Issue #12 - July 2017
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We Don't Hire Debt Collectors.  We Create Them.
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Do you have what it takes to become a debt collector?

More often than not our debt collectors come to us with little to no collection experience – and there is a very good reason for this –  it is much harder to break the bad habits of longtime debt collectors than it is to teach the Simon’s way to people who are starting with a blank slate. Our philosophy has always been treating patients with the dignity and respect that they deserve by using good bedside manners and a positive approach. But this is just the beginning of our process...

Payers vs Stallers
A call comes in and you have a patient on the phone. You have their account in front of you and know what they owe and why they owe it. But you don’t know what their circumstances are or if they are even ready to pay. How much time should you spend on this patient?
Achieving Satisfactory Payment Arrangements
What happens when you receive a call from your patient but they are insisting they cannot afford to pay the balance in full? At this point, the very first thing you should consider is that you have a willing payer on the phone and embrace the fact that they want to pay.
Simon's Debt Collection Services for Healthcare Peer Reviewed by HFMA
Play Video: Simon's Debt Collection Services for Healthcare
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Simon's Agency, Inc. | 4963 Wintersweet Drive, Liverpool, NY 13088 | 315-454-8700

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