The Billing & Collections Adviser - Issue #6 - January 2017
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Financial Assistance
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Negotiating with a Debtor Part One
lack of tool set for negotiating with a debtor

Using Standard Criteria to Maximize Collections Returns and Keep the Cost of Recovery Low 

Before a successful billing and collections strategy can begin, your billing department needs to arm its employees with a plan of attack.  Developing a set of standard criteria gives your team the rules and direction they need to approach each account confidently and fairly.

Continue Reading Article
enough is enough
Three months after you sent the first statement your patient still hasn't paid the bill and isn't taking your calls. When is it time to put your frustration away for good and move your accounts over to a third-party collection agency to handle for you?
Frustration!!!
You mailed the statements, you made the calls, not once did they let you know there was a problem with the bill.  Now the account is in collections and, “Whhammo!!” Not only do they call, they won’t calm down. What’s the best way to regain control of the situation?
Additional Resources
Resources, content and strategies to help you maximize your billing and collections efforts:
Choosing the right collection agency
Selling debt recovery to your C-Suite
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Business and Industry Links from the World Wide Web:

A former health insurance CEO weighs in on appealing Obamacare

How a small hospital increased patient collections

The worst healthcare data breaches of 2016

The US spends more on health care than any other country

7 email etiquette strategies that will win you clients for life 

Ten misused words that make even smart people stumble
    
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