The Billing & Collections Adviser - Issue #39 - October 2019
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Billing & Collections Adviser
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An RCM Professional's Halloween Goody Bag

As the Eve of All Hallows approaches, bringing with it the crunch of leaves beneath our feet, we, kindred spirits of the billing and revenue cycle domains of Dante’s sprawling Inferno don our masks of anonymity and set forth to fill our goody bags! We seek not trickery, nor sticky, sugary treats… we seek information on this eve and yearn to fill our coffers with all that our digital palettes can obtain!  Approaching each door, we ask in muddled tones, “Trick or Treat?” And if we are lucky, perhaps we shall be given these bits of information which will make our Accounts Receivable duties that much easy to perform...

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Simons Volunteer Day-black letters

Simon's Third Annual Volunteer Day is November 9th

Every fall Simon's employees volunteer at the Samaritan Center in Downtown Syracuse to help feed the needy.  Simon's collects items needed by the Samaritan Center leading up to our volunteer day.  This year, Simon's will be collecting cash donations at the Lounge during the HFMA Reg 2 Conference. Cash and item donations can also be dropped or shipped to Simon's as well. 

Click here for more information and a list of needed items

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Keeping Patient Responsibility in Mind When Collecting on Delinquent Accounts

With patient responsibility making up a larger portion of a consumer’s healthcare costs than in the past, it’s important that your third-party agency approaches these debtors as patients first, since many times the patient may either be confused or simply needs a payment plan in order to get back on track.  Either way, during many of these initial negotiations, collectors are finding themselves positioning closer to customer service reps than your traditional collection agent.

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Happy Halloween
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Links from the Crypt
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Simon's Agency, Inc. | 4963 Wintersweet Drive, Syracuse, NY 13088 | 315-454-8700

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