The Billing & Collections Adviser - Issue #37 - August 2019
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Billing & Collections Adviser
helping hand for a loved one
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Keeping Patient Responsibility in Mind When Collecting on Delinquent Accounts

With patient responsibility making up a larger portion of a consumer’s healthcare costs than in the past, it’s important that your third-party agency approaches these debtors as patients first, since many times the patient may either be confused or simply needs a payment plan in order to get back on track.  Either way, during many of these initial negotiations, collectors are finding themselves positioning closer to customer service reps than your traditional collection agent.

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time and money
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Time Is Money, So What Are You Waiting For?

Once an organization has decided to use an agency to collect on its bad debt, it must decide when it should start placing its accounts with the agency.  While there are many pieces to consider for its own placement process – what information to collect, what information to turn over, how to place accounts securely, among a multitude of other factors – one of the most critical policies, and one which will have a definitive impact on its collections results is when to place those accounts.  With this in mind we will explore four key reasons to get placements in sooner than later.

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united-states-supreme-court-building
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Commonsense Prevails... When Consent is Contractual

Courts are finding that when consumers sign a contract with a company and establish a bargained-for exchange they can no longer revoke consent to be contacted. This has broad implications for the collections industry as it relates to an agency’s ability to contact consumers on behalf of the clients they serve.

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Choosing-Right-Collection-Agency
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Billing & Collections Adviser - Around the Web
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